Frequently Asked Questions

Cindy Lana Jewelry FAQ

1. What is the return policy for Cindy Lana Jewelry?

  • Items purchased from Cindy Lana Jewelry can be returned for a refund or exchange within 7 days from the date of receipt. The items must be unworn, unaltered, and returned in the original packaging. Special order items and custom script orders are not eligible for return.

2. How do I initiate a return or exchange?

  • To initiate a return or exchange, please email with your Name, Address, Order Number, and Reason for Return. Returns will only be accepted with a clearly labeled Return Authorization Number on the package.

3. What is the process for international returns?

  • For international shipments, customers are responsible for duties and taxes paid at checkout. Returns for international orders follow the same process as domestic returns, with return shipping and insurance being the responsibility of the customer. Duties and taxes will not be refunded.

4. Can I return or exchange an item purchased from an outside retailer?

  • Items purchased from an outside retailer must be returned or exchanged through the original retailer where they were purchased. Cindy Lana Jewelry is not responsible for items not bought directly from

5. Are there any exceptions to the return policy?

  • Items marked as Special Order or custom script orders may not be returned. However, beaded bracelets created in the Custom Beaded Bracelet section are not considered special order and are returnable within 7 days.

6. How long does it take to process returns?

  • Once a return is approved, it will be credited for the purchase price of the item. Please allow for processing time, and note that shipping charges will not be refunded, except in the case of an error made by Cindy Lana Jewelry.

7. Can I cancel or modify my order after it has been placed?

  • Unfortunately, orders cannot be canceled or modified once they have been placed. Please double-check your order before confirming the purchase.

8. Are there any warranties on Cindy Lana Jewelry products?

  • Cindy Lana Jewelry stands by the quality of its products. If you encounter any issues with your jewelry, please contact customer support at for assistance.

9. How can I contact Cindy Lana Jewelry for further assistance?

  • For further assistance, you can contact Cindy Lana Jewelry by emailing Our customer support team is here to help with any inquiries you may have.